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Senior Telecomm Information Architect

Location:Santa Clara, CA
Employment Type:Full Time
Branch Location:Santa Clara

Information Architect is a post developed in the "net" age of Internet. This post focuses on users\' overall information experience and provides competitive technical communication solutions to help customers install, commission, configure, maintain, upgrade, and use Customer products and even perform network planning and design. High-quality technical communication solutions also improve ease of use of products.

The Senior Telecomm Information Architect should:

  • Design and maintain the product package information architecture, including content models, documentation lists, navigation, information forms, and delivery modes, for Customer enterprise system. Documents designed and developed based on the information architecture fulfill customers\' demands on overall information experience.
  • Continuously analyze user demands, models, and industry trends, predict industry-leading technical trends and key innovation elements, and perform effective technical planning to improve the effectiveness and competitiveness of Customer documentation development.
  • Lead one or more technical research and application projects in information design, development, and delivery (for example, dynamic publishing, automatic quality evaluation, intelligent search, mobile delivery, information visualization, information interaction design, and DITA) and be responsible for technical competitiveness and product profits.
  • Accumulate document development experience and improve the design and technical writing skills of document development personnel.


  • Be familiar with the equipment installation, commissioning, configuration, maintenance, and upgrade scenarios in the information and communications technology (ICT) sector. 
  • Be familiar with customers\' demands and preference on product information.
  • Have more than 10 years of experience in designing, developing, and delivering product information. 
  • Be proficient in one or more key information development technologies, for example, dynamic publishing, automatic quality evaluation, intelligent search, mobile delivery, information visualization, information interaction design, DITA, content management, single sourcing, user assistance (UA), and technical writing. 


  • Have a thorough understanding of technical communication. Be familiar with the methodology, standards, and IT tools of information development. 
  • Be experienced in delivering projects. Be well known and influential in the industry. 
  • The ideal candidate we are looking for is an expert who is of wider vision and more enterprise products(for example, router, switch, security server, etc) experience in users\' total information experience, which means the person can provide the solution for the main enterprise products, about what technical content should be present, in what kind of media, and in what kind of format/technique so that brings the best experience to customers.

Educational background:

  • Bachelor or higher. Successful project experience is very important. 


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